Shipping Policy

 

Last Updated: June 2026

SwissChems Ltd (“Company,” “we,” “our,” or “us”) is committed to providing transparent information regarding order processing, shipping procedures, delivery expectations, customs responsibilities, and shipment-related policies.

This Shipping Policy applies to all shipments arranged through https://swisschemsltd.com (“Website”).

By placing an order or utilizing our services, you acknowledge that you have read, understood, and agreed to this Shipping Policy.

1. GENERAL SHIPPING INFORMATION

SwissChems Ltd strives to process and dispatch eligible orders as efficiently as possible while maintaining quality control procedures, inventory verification, compliance reviews, and packaging standards.

Shipping timelines are estimates only and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by:

  • Carrier delays

  • Customs inspections

  • Weather conditions

  • Public holidays

  • Regulatory reviews

  • Transportation disruptions

  • Global supply chain issues

  • Force majeure events

We reserve the right to select shipping carriers at our discretion unless alternative arrangements have been agreed upon in writing.

2. ORDER PROCESSING

Processing Time

Orders generally undergo the following stages:

Order Verification

  • Payment confirmation

  • Fraud prevention screening

  • Address validation

  • Compliance review

  • Inventory confirmation

Fulfillment

  • Inventory allocation

  • Packaging preparation

  • Documentation review

  • Shipment creation

Dispatch

  • Carrier collection

  • Tracking generation

  • Shipping confirmation

Most orders are processed within:

1–5 business days

during normal operating conditions.

Processing times may be extended during:

  • Product launches

  • Promotional periods

  • High-volume order periods

  • Public holidays

  • Inventory audits

  • Extraordinary circumstances

Processing time is separate from transit time.

3. BUSINESS DAYS

For purposes of this Shipping Policy:

Business days generally exclude:

  • Saturdays

  • Sundays

  • National holidays

  • Bank holidays

  • Carrier-observed holidays

Processing and delivery estimates are based on business days unless otherwise specified.

4. SHIPPING DESTINATIONS

SwissChems Ltd may offer shipping to eligible jurisdictions where legally permissible.

Availability may vary based upon:

  • Local regulations

  • Import restrictions

  • Carrier limitations

  • Customs requirements

  • Operational considerations

Certain destinations may be restricted or unavailable at any time without prior notice.

The Company reserves the right to refuse shipment to any destination.

5. ADDRESS ACCURACY

Customers are solely responsible for providing complete and accurate shipping information.

Required information may include:

  • Full legal name

  • Company name (if applicable)

  • Street address

  • Apartment or suite number

  • City

  • State or province

  • Postal code

  • Country

  • Contact telephone number

SwissChems Ltd shall not be responsible for delays, losses, or delivery failures resulting from:

  • Incorrect addresses

  • Incomplete addresses

  • Typographical errors

  • Customer-submitted inaccuracies

Additional fees incurred due to address correction requests may be the responsibility of the customer.

6. SHIPPING METHODS

Available shipping methods may vary depending on:

  • Destination

  • Carrier availability

  • Package dimensions

  • Regulatory requirements

  • Seasonal conditions

Shipping options may include:

  • Standard Shipping

  • Priority Shipping

  • Express Shipping

  • International Shipping

  • Commercial Carrier Services

Not all services are available in all regions.

7. TRACKING INFORMATION

Where available, tracking information will be provided following shipment dispatch.

Tracking updates are controlled by the shipping carrier.

SwissChems Ltd does not control:

  • Carrier scanning schedules

  • Tracking update frequency

  • Transit visibility

  • Carrier network operations

Temporary delays in tracking updates may occur and do not necessarily indicate package loss.

8. ESTIMATED DELIVERY TIMES

Estimated transit times may vary significantly depending on destination.

Typical delivery estimates:

Domestic Deliveries

Estimated:

3–10 business days

International Deliveries

Estimated:

7–30 business days

These estimates are not guarantees.

Actual delivery may be longer due to:

  • Customs inspections

  • Carrier disruptions

  • Border clearance procedures

  • Security screenings

  • Local delivery conditions

9. CUSTOMS, DUTIES, AND TAXES

International shipments may be subject to:

  • Customs duties

  • Import taxes

  • Value-added taxes (VAT)

  • Goods and services taxes (GST)

  • Brokerage fees

  • Regulatory processing fees

These charges are determined by the destination country’s authorities.

Unless expressly stated otherwise:

Customers are solely responsible for all customs duties, taxes, fees, and import-related expenses.

SwissChems Ltd does not control customs authorities and cannot guarantee customs clearance.

10. CUSTOMS DELAYS

International shipments may be delayed due to:

  • Customs inspections

  • Regulatory reviews

  • Documentation requests

  • Border control procedures

SwissChems Ltd shall not be liable for delays resulting from customs processing.

Customers are responsible for cooperating with customs authorities where required.

11. IMPORT COMPLIANCE RESPONSIBILITY

Customers are solely responsible for determining whether imports are permitted within their jurisdiction.

Before placing any order, customers should independently verify:

  • Import regulations

  • Licensing requirements

  • Customs restrictions

  • Research regulations

  • Local laws

SwissChems Ltd makes no representation regarding the legality of importing any item into a specific jurisdiction.

The customer assumes all responsibility for import compliance.

12. RISK OF LOSS

Risk of loss and responsibility for shipments generally transfer upon delivery to the designated carrier unless otherwise required by applicable law.

Once accepted by the carrier, shipment transit is largely outside the Company’s direct control.

SwissChems Ltd will, however, make reasonable efforts to assist customers in resolving shipment issues where possible.

13. LOST PACKAGES

A shipment may be considered lost only after:

  • Carrier investigation has concluded; and

  • Applicable waiting periods have elapsed.

Customers should promptly report suspected lost shipments.

Required information may include:

  • Order number

  • Tracking number

  • Delivery address

  • Description of the issue

SwissChems Ltd reserves the right to require carrier investigation before determining eligibility for any resolution.

14. STOLEN PACKAGES

SwissChems Ltd is not responsible for packages reported as delivered by the carrier but subsequently lost, stolen, misplaced, or otherwise unavailable.

Customers are encouraged to:

  • Monitor tracking updates

  • Utilize secure delivery locations

  • Consider carrier delivery instructions

  • Retrieve packages promptly

Carrier proof of delivery may be considered evidence of completed delivery.

15. RETURNED SHIPMENTS

Packages may be returned to sender due to:

  • Incorrect addresses

  • Refused delivery

  • Failure to claim shipment

  • Customs rejection

  • Carrier inability to deliver

Customers may be responsible for:

  • Return shipping costs

  • Reshipment fees

  • Additional handling charges

Reshipment is subject to product availability and applicable regulations.

16. DAMAGED SHIPMENTS

Customers should inspect shipments promptly upon receipt.

If damage is observed:

  1. Photograph the package immediately.

  2. Preserve all packaging materials.

  3. Report the issue within a reasonable timeframe.

  4. Provide supporting documentation.

SwissChems Ltd reserves the right to request additional information before evaluating claims.

17. PARTIAL SHIPMENTS

Where operationally necessary, orders may be shipped in multiple packages.

Reasons may include:

  • Inventory availability

  • Packaging requirements

  • Warehouse logistics

  • Carrier limitations

Additional tracking numbers may be provided where applicable.

18. FORCE MAJEURE EVENTS

SwissChems Ltd shall not be liable for shipping delays or failures resulting from circumstances beyond reasonable control, including:

  • Natural disasters

  • Severe weather

  • Floods

  • Earthquakes

  • Fires

  • Labor disputes

  • Government actions

  • Customs shutdowns

  • Public health emergencies

  • Armed conflicts

  • Cybersecurity incidents

  • Transportation disruptions

Delivery estimates may be extended during such events.

19. SHIPPING RESTRICTIONS

SwissChems Ltd reserves the right to:

  • Restrict shipping destinations

  • Limit shipment quantities

  • Refuse specific orders

  • Modify shipping methods

  • Cancel shipments where necessary

These actions may occur for compliance, operational, or security reasons.

20. RESEARCH USE COMPLIANCE

Information and materials referenced through the Website are intended exclusively for legitimate scientific, laboratory, educational, and analytical research purposes.

Customers are responsible for ensuring compliance with all applicable laws, regulations, institutional policies, and safety standards.

Nothing in this Shipping Policy shall be interpreted as representing any material as intended for:

  • Human consumption

  • Medical use

  • Therapeutic use

  • Veterinary use

  • Diagnostic use

  • Clinical use

Users are solely responsible for lawful handling and use.

21. CARRIER LIMITATIONS

Shipping carriers operate independently from SwissChems Ltd.

The Company is not responsible for:

  • Carrier operational failures

  • Transit interruptions

  • Delivery route changes

  • Tracking inaccuracies

  • Delivery exceptions

  • Service suspensions

Carrier policies may apply separately.

22. SHIPPING POLICY CHANGES

SwissChems Ltd reserves the right to modify this Shipping Policy at any time without prior notice.

Changes become effective upon publication on the Website.

The most current version will always be available through the Website.

23. CONTACT INFORMATION

Questions regarding shipping matters may be directed to:

SwissChems Ltd

Website: https://swisschemsltd.com

Email: sales@swisschemsltd.com

When contacting support, please include:

  • Order number

  • Tracking number (if available)

  • Full name

  • Description of the issue

to facilitate a timely response.

ACKNOWLEDGMENT

By placing an order, requesting shipment, or using the Website, you acknowledge that you have read, understood, and agreed to this Shipping Policy.