Last Updated: June 2026

SwissChems Ltd (“Company,” “we,” “our,” or “us”) is committed to providing transparent information regarding order processing, shipping procedures, delivery expectations, customs responsibilities, and shipment-related policies.

This Shipping Policy applies to all shipments arranged through https://swisschemsltd.com (“Website”).

By placing an order or utilizing our services, you acknowledge that you have read, understood, and agreed to this Shipping Policy.

1. GENERAL SHIPPING INFORMATION

SwissChems Ltd strives to process and dispatch eligible orders as efficiently as possible while maintaining quality control procedures, inventory verification, compliance reviews, and packaging standards.

Shipping timelines are estimates only and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by:

Carrier delays
Customs inspections
Weather conditions
Public holidays
Regulatory reviews
Transportation disruptions
Global supply chain issues
Force majeure events

We reserve the right to select shipping carriers at our discretion unless alternative arrangements have been agreed upon in writing.

2. ORDER PROCESSING

Processing Time

Orders generally undergo the following stages:

Order Verification

Payment confirmation
Fraud prevention screening
Address validation
Compliance review
Inventory confirmation

Fulfillment

Inventory allocation
Packaging preparation
Documentation review
Shipment creation

Dispatch

Carrier collection
Tracking generation
Shipping confirmation

Most orders are processed within:

1–5 business days

during normal operating conditions.

Processing times may be extended during:

Product launches
Promotional periods
High-volume order periods
Public holidays
Inventory audits
Extraordinary circumstances

Processing time is separate from transit time.

3. BUSINESS DAYS

For purposes of this Shipping Policy:

Business days generally exclude:

Saturdays
Sundays
National holidays
Bank holidays
Carrier-observed holidays

Processing and delivery estimates are based on business days unless otherwise specified.

4. SHIPPING DESTINATIONS

SwissChems Ltd may offer shipping to eligible jurisdictions where legally permissible.

Availability may vary based upon:

Local regulations
Import restrictions
Carrier limitations
Customs requirements
Operational considerations

Certain destinations may be restricted or unavailable at any time without prior notice.

The Company reserves the right to refuse shipment to any destination.

5. ADDRESS ACCURACY

Customers are solely responsible for providing complete and accurate shipping information.

Required information may include:

Full legal name
Company name (if applicable)
Street address
Apartment or suite number
City
State or province
Postal code
Country
Contact telephone number

SwissChems Ltd shall not be responsible for delays, losses, or delivery failures resulting from:

Incorrect addresses
Incomplete addresses
Typographical errors
Customer-submitted inaccuracies

Additional fees incurred due to address correction requests may be the responsibility of the customer.

6. SHIPPING METHODS

Available shipping methods may vary depending on:

Destination
Carrier availability
Package dimensions
Regulatory requirements
Seasonal conditions

Shipping options may include:

Standard Shipping
Priority Shipping
Express Shipping
International Shipping
Commercial Carrier Services

Not all services are available in all regions.

7. TRACKING INFORMATION

Where available, tracking information will be provided following shipment dispatch.

Tracking updates are controlled by the shipping carrier.

SwissChems Ltd does not control:

Carrier scanning schedules
Tracking update frequency
Transit visibility
Carrier network operations

Temporary delays in tracking updates may occur and do not necessarily indicate package loss.

8. ESTIMATED DELIVERY TIMES

Estimated transit times may vary significantly depending on destination.

Typical delivery estimates:

Domestic Deliveries

Estimated:

3–10 business days

International Deliveries

Estimated:

7–30 business days

These estimates are not guarantees.

Actual delivery may be longer due to:

Customs inspections
Carrier disruptions
Border clearance procedures
Security screenings
Local delivery conditions

9. CUSTOMS, DUTIES, AND TAXES

International shipments may be subject to:

Customs duties
Import taxes
Value-added taxes (VAT)
Goods and services taxes (GST)
Brokerage fees
Regulatory processing fees

These charges are determined by the destination country’s authorities.

Unless expressly stated otherwise:

Customers are solely responsible for all customs duties, taxes, fees, and import-related expenses.

SwissChems Ltd does not control customs authorities and cannot guarantee customs clearance.

10. CUSTOMS DELAYS

International shipments may be delayed due to:

Customs inspections
Regulatory reviews
Documentation requests
Border control procedures

SwissChems Ltd shall not be liable for delays resulting from customs processing.

Customers are responsible for cooperating with customs authorities where required.

11. IMPORT COMPLIANCE RESPONSIBILITY

Customers are solely responsible for determining whether imports are permitted within their jurisdiction.

Before placing any order, customers should independently verify:

Import regulations
Licensing requirements
Customs restrictions
Research regulations
Local laws

SwissChems Ltd makes no representation regarding the legality of importing any item into a specific jurisdiction.

The customer assumes all responsibility for import compliance.

12. RISK OF LOSS

Risk of loss and responsibility for shipments generally transfer upon delivery to the designated carrier unless otherwise required by applicable law.

Once accepted by the carrier, shipment transit is largely outside the Company’s direct control.

SwissChems Ltd will, however, make reasonable efforts to assist customers in resolving shipment issues where possible.

13. LOST PACKAGES

A shipment may be considered lost only after:

Carrier investigation has concluded; and
Applicable waiting periods have elapsed.

Customers should promptly report suspected lost shipments.

Required information may include:

Order number
Tracking number
Delivery address
Description of the issue

SwissChems Ltd reserves the right to require carrier investigation before determining eligibility for any resolution.

14. STOLEN PACKAGES

SwissChems Ltd is not responsible for packages reported as delivered by the carrier but subsequently lost, stolen, misplaced, or otherwise unavailable.

Customers are encouraged to:

Monitor tracking updates
Utilize secure delivery locations
Consider carrier delivery instructions
Retrieve packages promptly

Carrier proof of delivery may be considered evidence of completed delivery.

15. RETURNED SHIPMENTS

Packages may be returned to sender due to:

Incorrect addresses
Refused delivery
Failure to claim shipment
Customs rejection
Carrier inability to deliver

Customers may be responsible for:

Return shipping costs
Reshipment fees
Additional handling charges

Reshipment is subject to product availability and applicable regulations.

16. DAMAGED SHIPMENTS

Customers should inspect shipments promptly upon receipt.

If damage is observed:

Photograph the package immediately.
Preserve all packaging materials.
Report the issue within a reasonable timeframe.
Provide supporting documentation.

SwissChems Ltd reserves the right to request additional information before evaluating claims.

17. PARTIAL SHIPMENTS

Where operationally necessary, orders may be shipped in multiple packages.

Reasons may include:

Inventory availability
Packaging requirements
Warehouse logistics
Carrier limitations

Additional tracking numbers may be provided where applicable.

18. FORCE MAJEURE EVENTS

SwissChems Ltd shall not be liable for shipping delays or failures resulting from circumstances beyond reasonable control, including:

Natural disasters
Severe weather
Floods
Earthquakes
Fires
Labor disputes
Government actions
Customs shutdowns
Public health emergencies
Armed conflicts
Cybersecurity incidents
Transportation disruptions

Delivery estimates may be extended during such events.

19. SHIPPING RESTRICTIONS

SwissChems Ltd reserves the right to:

Restrict shipping destinations
Limit shipment quantities
Refuse specific orders
Modify shipping methods
Cancel shipments where necessary

These actions may occur for compliance, operational, or security reasons.

20. RESEARCH USE COMPLIANCE

Information and materials referenced through the Website are intended exclusively for legitimate scientific, laboratory, educational, and analytical research purposes.

Customers are responsible for ensuring compliance with all applicable laws, regulations, institutional policies, and safety standards.

Nothing in this Shipping Policy shall be interpreted as representing any material as intended for:

Human consumption
Medical use
Therapeutic use
Veterinary use
Diagnostic use
Clinical use

Users are solely responsible for lawful handling and use.

21. CARRIER LIMITATIONS

Shipping carriers operate independently from SwissChems Ltd.

The Company is not responsible for:

Carrier operational failures
Transit interruptions
Delivery route changes
Tracking inaccuracies
Delivery exceptions
Service suspensions

Carrier policies may apply separately.

22. SHIPPING POLICY CHANGES

SwissChems Ltd reserves the right to modify this Shipping Policy at any time without prior notice.

Changes become effective upon publication on the Website.

The most current version will always be available through the Website.

23. CONTACT INFORMATION

Questions regarding shipping matters may be directed to:

SwissChems Ltd

Website: https://swisschemsltd.com

Email: sales@swisschemsltd.com

When contacting support, please include:

Order number
Tracking number (if available)
Full name
Description of the issue

to facilitate a timely response.

ACKNOWLEDGMENT

By placing an order, requesting shipment, or using the Website, you acknowledge that you have read, understood, and agreed to this Shipping Policy.

Shipping Policy