Privacy Policy

 

Last Updated: June 2026

Welcome to SwissChems Ltd (“Company,” “SwissChems Ltd,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information through responsible data collection, processing, storage, and security practices.

This Privacy Policy explains how we collect, use, disclose, process, and safeguard information obtained through our website, https://swisschemsltd.com (“Website”), our communications, and any related services.

By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy.

1. OUR COMMITMENT TO PRIVACY

SwissChems Ltd recognizes the importance of data privacy and transparency. We strive to implement industry-standard safeguards and maintain compliance with applicable privacy regulations where they apply, including principles derived from:

  • General Data Protection Regulation (GDPR)

  • UK GDPR

  • California Consumer Privacy Act (CCPA) and CPRA

  • Personal Information Protection and Electronic Documents Act (PIPEDA)

  • Australian Privacy Principles (APPs)

  • Other applicable international privacy regulations

We are committed to processing personal information lawfully, fairly, transparently, and securely.

2. SCOPE OF THIS POLICY

This Privacy Policy applies to:

  • Visitors browsing our Website

  • Customers and prospective customers

  • Research institutions

  • Academic organizations

  • Laboratory personnel

  • Business partners

  • Vendors and suppliers

  • Individuals contacting us via email, forms, or support channels

This Policy does not apply to third-party websites, services, or platforms that may be linked from our Website.

3. INFORMATION WE COLLECT

3.1 Information You Provide Directly

We may collect information that you voluntarily provide, including:

Contact Information

  • Full name

  • Email address

  • Telephone number

  • Company name

  • Institution name

  • Mailing address

  • Billing address

  • Shipping address

Account Information

  • Username

  • Account credentials

  • Passwords (stored in encrypted form)

  • Account preferences

Communications

Information contained within:

  • Contact forms

  • Customer service inquiries

  • Support requests

  • Feedback submissions

  • Email correspondence

Business Information

Where applicable:

  • Tax identification numbers

  • Company registration details

  • Purchase documentation

  • Compliance verification documentation

3.2 Information Collected Automatically

When you visit our Website, we may automatically collect:

Device Information

  • Device type

  • Browser type

  • Browser version

  • Operating system

  • Screen resolution

  • Language settings

Log Information

  • IP address

  • Internet Service Provider

  • Referral URLs

  • Date and time stamps

  • Clickstream data

  • Pages visited

  • Session duration

Technical Information

  • Error logs

  • Website performance metrics

  • Security monitoring information

  • Fraud detection indicators

3.3 Cookies and Tracking Technologies

We use cookies and similar technologies to improve user experience and website functionality.

These technologies may include:

  • Browser cookies

  • Session cookies

  • Persistent cookies

  • Web beacons

  • Pixels

  • Analytics technologies

  • Tag management systems

Cookies may be used to:

  • Remember user preferences

  • Improve website performance

  • Analyze visitor behavior

  • Enhance security

  • Detect fraudulent activity

  • Facilitate website functionality

Users may modify browser settings to reject certain cookies; however, doing so may affect website functionality.

4. HOW WE USE YOUR INFORMATION

We may use collected information for the following purposes:

4.1 Service Delivery

To:

  • Operate our Website

  • Provide customer support

  • Process requests

  • Manage accounts

  • Respond to inquiries

4.2 Communication

To:

  • Respond to support requests

  • Provide account notifications

  • Deliver service-related information

  • Send important administrative communications

4.3 Website Improvement

To:

  • Improve Website functionality

  • Analyze user engagement

  • Conduct performance monitoring

  • Develop new features

4.4 Security and Fraud Prevention

To:

  • Detect unauthorized access

  • Prevent abuse

  • Investigate suspicious activity

  • Protect our systems

  • Enforce our policies

4.5 Legal Compliance

To:

  • Meet legal obligations

  • Respond to lawful requests

  • Maintain business records

  • Resolve disputes

  • Enforce contractual rights

5. LEGAL BASIS FOR PROCESSING

Where required by applicable law, we process personal information under one or more of the following legal bases:

Consent

Where you provide explicit consent for a specific purpose.

Contractual Necessity

Where processing is necessary to provide requested services.

Legitimate Interests

Including:

  • Website administration

  • Security monitoring

  • Fraud prevention

  • Business operations

  • Service improvements

Legal Obligations

Where processing is required by law.

6. DISCLOSURE OF INFORMATION

We do not sell personal information.

We may disclose information under limited circumstances.

6.1 Service Providers

We may share information with trusted third parties that assist in:

  • Website hosting

  • Cloud infrastructure

  • Customer support

  • Analytics

  • Security monitoring

  • Payment processing

  • Email delivery

Such providers are contractually obligated to maintain confidentiality and security.

6.2 Legal Requirements

We may disclose information when required to:

  • Comply with legal obligations

  • Respond to lawful subpoenas

  • Cooperate with regulatory authorities

  • Protect legal rights

  • Prevent fraud or security threats

6.3 Corporate Transactions

Information may be transferred as part of:

  • Mergers

  • Acquisitions

  • Asset sales

  • Corporate restructuring

  • Bankruptcy proceedings

7. INTERNATIONAL DATA TRANSFERS

Your information may be processed in jurisdictions different from your country of residence.

When international transfers occur, we implement appropriate safeguards, which may include:

  • Standard Contractual Clauses

  • Data Processing Agreements

  • Security assessments

  • Equivalent legal protection measures

8. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

  • Fulfill business purposes

  • Meet legal obligations

  • Resolve disputes

  • Enforce agreements

  • Maintain security records

Retention periods may vary depending on:

  • Nature of the information

  • Legal requirements

  • Operational needs

  • Security obligations

When information is no longer required, it is securely deleted, anonymized, or destroyed.

9. SECURITY MEASURES

SwissChems Ltd employs commercially reasonable security measures designed to protect information from:

  • Unauthorized access

  • Disclosure

  • Alteration

  • Loss

  • Misuse

  • Destruction

Security controls may include:

  • SSL/TLS encryption

  • Secure server infrastructure

  • Access restrictions

  • Multi-factor authentication

  • Security monitoring

  • Vulnerability management

  • Data minimization practices

While we implement reasonable safeguards, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. YOUR PRIVACY RIGHTS

Depending on your jurisdiction, you may have rights including:

Right of Access

Request access to personal information we hold.

Right to Correction

Request correction of inaccurate information.

Right to Deletion

Request deletion of certain personal information.

Right to Restrict Processing

Request limitations on processing activities.

Right to Data Portability

Request a copy of your information in a portable format.

Right to Object

Object to certain processing activities.

Right to Withdraw Consent

Withdraw previously granted consent at any time.

Right to Lodge a Complaint

File a complaint with a relevant supervisory authority.

To exercise these rights, contact:

Email: sales@swisschemsltd.com

We may require verification of identity before processing requests.

11. CALIFORNIA PRIVACY RIGHTS

California residents may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

These rights may include:

  • Right to know

  • Right to delete

  • Right to correct

  • Right to limit certain uses

  • Right to non-discrimination

Requests may be submitted through our contact information provided below.

12. GDPR AND UK GDPR RIGHTS

Individuals located in the European Economic Area (EEA) and United Kingdom may have rights under GDPR and UK GDPR, including:

  • Access

  • Rectification

  • Erasure

  • Restriction

  • Portability

  • Objection

  • Withdrawal of consent

We will respond to valid requests within applicable legal timeframes.

13. CHILDREN’S PRIVACY

Our Website is intended solely for adults.

We do not knowingly collect personal information from individuals under the age of 18.

If we become aware that personal information has been collected from a minor, we will take reasonable steps to delete such information promptly.

Parents or guardians who believe a minor has provided personal information should contact us immediately.

14. THIRD-PARTY SERVICES

Our Website may utilize third-party services including:

  • Payment processors

  • Analytics providers

  • Hosting providers

  • Security vendors

  • Communication platforms

These third parties maintain their own privacy practices and policies.

We encourage users to review those policies independently.

15. EMAIL COMMUNICATIONS

If you communicate with us via email, we may retain those communications for:

  • Customer support

  • Record keeping

  • Legal compliance

  • Security investigations

Users may opt out of marketing communications where applicable by following unsubscribe instructions.

Administrative communications may continue when necessary.

16. AUTOMATED DECISION-MAKING

We generally do not engage in automated decision-making that produces legal or similarly significant effects.

However, automated systems may be used for:

  • Fraud detection

  • Security monitoring

  • Website performance analysis

  • Spam prevention

17. DO NOT TRACK SIGNALS

Some browsers transmit “Do Not Track” signals.

Because no universal standard currently exists, our Website may not respond uniformly to such signals.

18. DATA BREACH RESPONSE

In the event of a security incident affecting personal information, SwissChems Ltd will take appropriate actions including:

  • Investigation

  • Risk assessment

  • Mitigation measures

  • Regulatory notifications where required

  • User notifications where legally required

19. RESEARCH USE DISCLAIMER

SwissChems Ltd provides information, materials, and services intended exclusively for legitimate scientific, educational, analytical, and laboratory research purposes.

Nothing contained within this Privacy Policy shall be interpreted as representing any product or material as intended for human consumption, therapeutic use, medical use, veterinary use, diagnostic use, or any purpose prohibited by applicable law.

Users are responsible for ensuring compliance with all applicable laws and regulations.

20. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time.

Updates become effective upon publication on the Website unless otherwise required by law.

We encourage users to review this Privacy Policy periodically.

The “Last Updated” date will indicate the most recent revision.

21. CONTACT INFORMATION

For questions regarding this Privacy Policy or privacy-related requests, please contact:

SwissChems Ltd

Website: https://swisschemsltd.com

Email: sales@swisschemsltd.com

Support inquiries should include sufficient detail to allow us to investigate and respond appropriately.

ACKNOWLEDGMENT

By accessing or using the Website, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.